Account & Technical Support

Contact VPNRG Support

Submit subscription, international route, client connection, billing, and refund issues through the user panel. Tickets keep the issue description and follow-up replies together, making them suitable for ongoing troubleshooting.

User Support Tickets

Use tickets for account, subscription, plan, data allowance, payment, refund, route switching, and client connection issues. Add follow-up details to the same ticket to keep troubleshooting continuous.

Submit a Support Ticket

Email

No public email address is currently listed. For service-related issues, use a user support ticket rather than sending account details to an address not listed by VPNRG.

No public address currently available

Telegram

No public Telegram contact is currently listed. Rely on information published on the site and in user support tickets for service notices and issue handling.

No public account currently available

When to Use a Support Ticket

Choose the issue category first, then provide the symptoms, environment, and steps already tried. Complete information makes it easier to assess the issue directly.

Account & Subscription

Use this category for login, plan status, data usage display, subscription access, and subscription renewal issues. VPNRG registration does not require an email address; a username and password are sufficient. For account issues, provide only your username and never include your password in the ticket.

Connections & Routes

Use this category for connection failures, pages that will not load after connecting, apps that do not use the selected route, failed subscription updates, or route-switching issues. Include your platform, the error shown in the client, the selected region, and the order of actions when the issue occurred.

Billing & Refunds

Use this category to check order status, upgrade a plan, reset data usage, or request a refund. Monthly subscription data resets each month on the activation date; when upgrading mid-cycle, the price difference is calculated against the remaining days. Refunds follow the 60-day no-questions-asked refund policy.

Plans & Clients

Use this category for obtaining Windows, macOS, iOS, Android, or Linux clients and importing subscriptions. Clients and subscription details are available through the user panel; static marketing pages do not provide installers or subscription URLs.

Information to Prepare Before Submitting

Do not repeat the same description throughout a ticket. Organize the key context according to the issue type so each point can be checked efficiently.

Technical Issues

  • Platform and client type in use
  • Currently selected region and route type
  • The complete error message or a readable screenshot
  • Whether the issue affects all apps or only a specific app
  • Route-switching and reconnection steps already tried

Order Issues

  • Account username
  • Name of the relevant plan or data package
  • Order status shown in the panel
  • Whether payment was made via Alipay, WeChat Pay, or USDT
  • Billing or refund details that need to be checked