Interface Differences Before You Start
This guide covers only the essential first-use workflow. It does not go into protocol parameters, system proxy modes, DNS split routing, or advanced troubleshooting. For smoother setup, sign in to the user dashboard in a browser before opening the client so you can compare subscription status between the two windows. Your subscription is account-specific content and should not be posted on public pages, in chat groups, or in screenshots.
Before you begin, make sure the device has a working internet connection and close any similar client currently controlling system traffic. Multiple network tools can override one another’s proxy, virtual network interface, and DNS settings. The safest approach is to keep only the client you are configuring running, then decide whether to restore other tools after import and verification are complete.
This page does not provide static installers or public subscription URLs. Get the client, copy the subscription, and check account status from the user dashboard. For reference, the example format is https://example.com/sub?token=YOUR_TOKEN; it is a placeholder value that cannot connect and is not a real VPNRG subscription URL.
Create an Account and Open the Dashboard
Open the VPNRG account creation page. Registration requires a username and password, with no email address required. Use the username to sign in later, and choose a unique password used only for this service. Submit the form when complete; the page will open the user dashboard or prompt you to sign in with the credentials you just created.
After entering the dashboard, check that the account overview displays normally. A new account without an active plan may show an empty subscription status, and the client section may contain instructions only. This is normal. Do not try to construct a subscription URL from the browser address bar or copy sample links from other pages. The next step is to create an active order in the Plans section.
If the page remains unchanged after submission, check whether the username is already taken, whether both password fields match, and whether the browser blocked required site storage. Do not repeatedly submit the same form, as this makes it harder to tell which attempt succeeded. Once the account is confirmed, use the sign-in entry to continue to the dashboard.
Choose a Plan and Complete the Order
After signing in, open the Plans section. VPNRG offers monthly subscriptions and data packages. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data resets monthly on the activation date. Data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they remain available until used and never expire.
Choose based on your usage pattern, not just the total data allowance. For everyday browsing, occasional AI Tools use, and relatively steady monthly usage, a monthly subscription may be suitable. If usage varies and you want data to carry over, a data package may be a better fit. All plans support unlimited devices, but data is shared across connections under the same account, so choose a tier based on total usage across devices.
Open the plan you want to see the order details and available payment methods. VPNRG supports Alipay, WeChat Pay, and USDT. Confirm the plan name, data allowance, and amount, then complete payment as prompted. Return to the account overview after payment and wait for the order status to update. If the page does not refresh automatically, reopen the overview rather than creating the same order again before its status is confirmed.
When upgrading a monthly subscription mid-cycle, the price difference is prorated against the remaining days. You do not need to choose the highest tier just to avoid changing plans later; start with your current usage. VPNRG offers a 60-day no-questions-asked refund policy. Submit requests through the ticket entry in the user dashboard, with the order and account status determining the details.
Get the Subscription from the Account Overview
Open the account overview after the order becomes active. It shows the current plan, data status, and subscription-related entries. A subscription is not an ordinary URL meant for manual editing; it contains account-specific information. Use the dashboard’s copy button and preserve the full prefix, parameters, and capitalization. Do not remove characters that may appear unnecessary.
If the account overview still says there is no active subscription, confirm that the order is complete and refresh the dashboard. If the order is active but the subscription entry has not appeared, sign out and back in so the dashboard can reload the account status. If it still does not return, submit a ticket with the order status, platform, and displayed message. Do not include the full subscription content in a public screenshot.
The user dashboard also provides client access. For first-time setup, open the page for the relevant platform from the dashboard before copying the subscription. This helps you avoid downloading a client that does not match the current system and shows import instructions for your account status. This site’s marketing pages do not provide direct installer links; use the logged-in dashboard for all client downloads.
Keep the dashboard open for now after copying. The next import step may require copying the subscription again, and leaving the page available helps prevent characters from being lost during manual transfer. If the system asks whether the browser may read the clipboard, grant permission only when the current action requires copying.
Import the Client on Each Platform
The basic sequence is the same on every platform: get the client that matches your system from the user dashboard, open subscription management, paste the copied subscription, save it, and run an update. When the update succeeds, the client will show route groups organized by region or purpose. If the list remains empty, return to subscription management to confirm the import instead of repeatedly switching routes.
Windows
Choose the Windows client entry in the user dashboard and complete the download. Open the client and look for “Subscription Management,” “Add Configuration,” or “Import from Link.” Paste the subscription, save it, and select Update. Once the route list appears, start with the automatic group and then enable the system proxy or connection switch. When Windows first asks for network permission, allow the client to create the required network configuration.
If an old configuration has already been imported, confirm that the new subscription is selected rather than a similarly named local configuration. A taskbar status only means the program is running; it does not prove that traffic is using the route. Complete the connection verification steps that follow.
macOS
Open the macOS client page from the user dashboard. After installing and launching it, find configuration management in the menu bar or main window and choose Add from Subscription Link. Paste, save, and update the configuration, then select the automatic group or target region. The first connection usually triggers authorization for a system network extension or VPN configuration; follow the system prompt to confirm.
A common macOS mistake is assuming the client has closed when it is still running in the menu bar. To quit or restart it, use the client menu to exit completely. If routes do not appear after import, return to configuration management and update it manually before changing system DNS.
Android
Get the Android client from the user dashboard and open the app. From the configuration or subscription page, choose Add via Link. Paste the subscription, save it, and run an update. Then select a route group and tap Connect. Android will show a permission prompt to create a VPN connection; confirm it, and the status bar will display the system connection indicator.
If some apps should use the route while others stay on the local connection, open per-app settings and configure the rules. For a first setup, use a unified connection to verify the basics before adding per-app conditions. Starting with many exceptions makes it difficult to identify which rule caused a problem.
iOS
Read the iOS client instructions in the user dashboard first, then get the appropriate client through the dashboard entry. In the app, paste the subscription through Add Subscription, Download Configuration, or Import from Link. After updating, choose a route and allow iOS to add a VPN configuration. iOS may ask you to confirm with the device unlock credentials; this is a standard system step for creating a local network configuration.
If the app did not receive the complete content after copying from the browser, return to the dashboard and use the copy button again, then paste manually in the client. After connecting, do not judge the status only by the app’s foreground screen. Check the system status and the target app’s actual access result as well.
Choose a Route and Connect
After the subscription updates successfully, start with the automatic selection group. It is useful for first-time connections because it reduces manual route comparison. If a target service requires a specific region, switch to the relevant Hong Kong, Japan, Singapore, United States, or Canada group. IEPL dedicated routes, transit routes, and direct routes indicate different link types; there is no need to test every option during first use.
Enable the connection switch after choosing a route. When the client says connected, it only means the network configuration has been established; whether the target app uses the route also depends on proxy mode and per-app rules. For the first verification, use a mode with broad coverage, confirm that websites and apps work, and then adjust per-app settings as needed.
If the system displays a network permission request, confirm that it was initiated by the client you just installed before authorizing it. After system network configuration is denied, the client may still open and show the route list without actually handling traffic. Return to system settings to allow the configuration, or start the connection request again from the client.
When switching regional routes, disconnect first, select the new route group, and reconnect. This reduces the chance that the old session continues using the previous exit. If a webpage does not change immediately, close and reopen the page; there is no need to repeatedly delete the subscription or reinstall the client.
Verify the Connection and Results
Start verification with the client status. Confirm that the selected configuration is the newly imported VPNRG subscription, a route group is selected, the connection switch is on, and there are no obvious errors. Then check the exit IP in a browser and note whether it changed from before the connection. A system connection icon alone does not prove that browser traffic is using the route.
Next, check DNS resolution. Open the target site and see whether its domain resolves normally. If the page reports that the server cannot be found while a known working page opens directly, DNS may be the issue. If no webpages load, check the route, system permissions, and client mode first. Avoid changing multiple DNS settings at the beginning, as this adds more variables to troubleshoot.
Finally, check the apps you actually need to use. A working browser does not mean every app will automatically follow the same rules, especially when per-app settings are enabled. Open each target app and confirm that sign-in, content loading, and sustained connectivity work. If one app fails while others work, first check whether the app is excluded by the route rules.
Once these checks are complete, the basic setup is finished. You can then choose a fixed region, enable per-app rules, or use the same account on multiple devices. VPNRG supports unlimited devices, but each device still requires its own client import and system network authorization.
What to Do Next When Something Goes Wrong
If the subscription will not update, webpages fail after connecting, performance is unstable in the evening, the mobile client disconnects in the background, or only one app is not using the route, do not keep adding complex settings on this page. The VPNRG troubleshooting guide separates the diagnosis by symptom and covers subscription status, route switching, system permissions, DNS, per-app rules, and background restrictions.
Before submitting a ticket, note the platform, the error shown by the client, which action preceded the problem, the selected route group, and whether all apps are affected. You can hide your username and subscription content in screenshots, leaving only the error area and necessary status visible. A description that follows the actual sequence of actions makes it easier to distinguish an account, subscription, client, or local network issue.
If you only need to change plans or get the client again, return directly to the user dashboard rather than submitting a troubleshooting ticket. Manage orders and plans in the Plans section, check subscription status in the account overview, and find client access in the Downloads section. Separating account actions from connection troubleshooting helps prevent valid settings from being changed accidentally.